Frequently Asked Questions

Shipping

◈ Domestic Shipping
- USPS Domestic Standard: 3 - 7 Days
- FedEx 2-Day Express Domestic: 1 - 2 Days

◈ International Shipping
- USPS First Class Int'l: 14 - 28 Days
- USPS Priority Mail Int'l: 6 - 14 Days
- FedEx International Priority: 3 - 5 Days

For International Customers - Customs and import taxes

Since every country has a different import tax rate, we are not able to estimate the actual amount for it.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Production time & Rush Order

Since most items are the 'made to order', please note that it may take up to 3 - 10 business days for items to be ready for shipping. However, most of the orders will be shipped within a week.

If you need to receive your order by the specific date, please contact us by Etsy convo beforehand. We will rush an order to make sure it arrives on time. We may ask you to purchase the expedited shipping method to ensure timely delivery.

Rush orders are not refundable.

Return, Refund, Warranty

You can return your item within 14 days. If you are not satisfied with your purchase, please contact us within 7 days of receiving your item with your refund request. Then you have 7 more days to prepare the return shipping.

The following items can't be returned or exchanged.
- Custom or personalized orders
- Layaway payment plan orders
- Rush orders
- Platinum jewelry orders

All items come with a 12-month warranty, which covers structural defects only. Accidental damage can be repaired for a fee.

Return shipping labels are provided only for defective products.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Sizing & Adjustment

We can adjust most items to fit your sizing preferences. Most items can be made to any size and length. Please leave a note at checkout or contact us via Etsy conversation.

Even after purchasing the item, you can still ask us to adjust the size or length. Additional fees may apply.

Custom and personalized orders

Since most products are handmade and made in our workroom, you can ask us any form of personalization. You can choose from Rose Gold, Yellow Gold or White Gold. Also 10k, 14k and 18k gold are available for most of the items. Your own design is welcome too.

Custom orders are not refundable.

Gift wrapping and packaging

Most items are packed in the high-quality jewelry box.
The gift message is available. Please let us know what to write by leaving us a note at checkout.
the purchase with the payment plan cannot be refunded or exchanged.

Wholesale availability

Sure, we can do your wholesale orders!
We run our own factory so we can provide you the best product at very competitive prices.
Please contact us by email, info@jsvconcepts.com for more details.

Order Cancellation

Please contact us within 24 hours of placing the order if you want to cancel the order. A 10% cancellation fee of the item amount will be applied for any cancellation request after 24 hours.